Product Authenticity & Sourcing
Last updated: September 2026
Key Information
- Every product sold is genuine
- Sourced through manufacturers and authorised distributors only
- No counterfeit, replica, grey-market or unauthorised goods of any kind
- Stock inspected on arrival; anything that does not match the approved sample is rejected
- Concerns are refunded in full including all postage while we investigate
Our commitment
Every product sold on frombim.com is genuine. We source through manufacturers and authorised wholesale distributors only.
How we source
Our range is supplied by established lighting and homeware manufacturers and authorised distributors. Before any supplier is added we verify their business registration, confirm their right to supply the goods, and order samples to inspect finish, build quality and dimensions in person. We do not buy stock from open marketplaces, liquidation lots or unverified third-party sellers.
Own-label and branded items
- Own-label items are produced for Frombim by our manufacturing partners and sold exclusively through this store.
- Branded items, where offered, are obtained through authorised distribution channels and carry the manufacturer’s standard warranty where one applies.
Quality checks
Stock is inspected on arrival at our warehouse. Items that do not match the approved sample are rejected and are not sold.
Electrical safety
Lighting we sell is intended for indoor domestic use unless the product page states otherwise. Plug-in items are supplied with the plug type for the destination country: UK plugs (type G) for United Kingdom orders and European plugs (type F) for orders delivered to Germany. Where an item requires a particular bulb type or wattage limit, that is stated on the product page. Hardwired fittings should be installed by a qualified electrician.
Accurate descriptions
We describe what we actually sell. Materials, dimensions and care instructions come from the manufacturer’s specification. Where a finish imitates another material we say so plainly.
If you have a concern
If you receive an item you believe is not genuine or does not match its description, contact us at contact@frombim.com. If your concern is upheld we refund you in full including all postage.
Contact Us
Company name: Frombim
Store Address: 71 Portsmouth Road, Horndean, Waterlooville PO8 9LH, United Kingdom
Store Email: contact@frombim.com
Store Phone: +44 7480 267097
Business Hours :
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed
Average response time: within 1 to 2 business days