Company Information

Last updated: August 2026

Key Information

  • Frombim is a United Kingdom-based online lighting and home decor retailer
  • All orders are processed and dispatched from our UK warehouse
  • Order cut off time: 5:00 PM (GMT), Monday to Friday
  • Free delivery on every UK order, no minimum spend
  • 30 day returns with no restocking fees, at no cost to you
  • All products genuine, sourced through manufacturers or authorised distributors
  • Every policy we operate is published in full and linked below

About Frombim

We sell lighting and decor for everyday life — pendants, table lamps, planters, shelves, clocks and the quiet finishing pieces that make a room feel settled. We ship across the whole of the United Kingdom and support every order from our own UK customer care team.

We believe you should know exactly who you are buying from before you buy. Everything about our business is set out on this page and every policy we operate is linked at the bottom.

Business Details

Company name Frombim
Address 71 Portsmouth Road, Horndean, Waterlooville PO8 9LH, United Kingdom
Warehouse address 71 Portsmouth Road, Horndean, Waterlooville PO8 9LH, United Kingdom
Support email contact@frombim.com
Support phone +44 7480 267097
Website frombim.com

Shipping information

All orders are processed and dispatched from our warehouse at 71 Portsmouth Road, Horndean, Waterlooville PO8 9LH, United Kingdom.

  • Order cut off: 5:00 PM (GMT), Monday to Friday. Orders placed before the cut off begin processing the same business day; orders placed after it, at a weekend or on a UK public holiday begin processing the next business day
  • Order processing: 1 to 2 business days
  • Transit time: 5 to 7 business days after dispatch
  • Estimated total delivery: 6 to 9 business days
  • Delivery cost: free on all UK orders, no minimum spend

Full detail in our Shipping Policy.

Returns information

  • Return window: 30 days from the day your order arrives
  • Restocking fees: none. We never charge a restocking fee, a handling charge or any deduction from your refund
  • Faulty, damaged or incorrect items: free to return, we cover postage both ways
  • Change of mind: you cover the return postage; no restocking fee applies
  • Refund processing: within 7 business days of inspection

Full detail in our Refund Policy.

Product authenticity

Every item sold on frombim.com is genuine and sourced through manufacturers or authorised distributors. We do not carry counterfeit, grey-market or unauthorised goods of any kind. See our Product Authenticity & Sourcing page.

Secure payments

All payments are processed through certified, PCI-DSS compliant gateways using industry-standard encryption. We never see or store your full card details. See our Payment Methods page.

Store Policies

Business Hours :

Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed

Average response time: within 1 to 2 business days

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