Terms of service
Last updated: August 2026
Key information
- These terms apply to every order placed on frombim.com
- All prices are in Pounds Sterling (GBP) and include VAT where applicable
- A contract is formed only when we send you a dispatch confirmation
- Delivery is free on every UK order
- Governed by the laws of England and Wales
- Nothing here limits your statutory rights under the Consumer Rights Act 2015
These terms govern your use of frombim.com and any purchase you make from us. By using this site or placing an order you agree to them.
1. Who we are
frombim.com is operated by Frombim, 71 Portsmouth Road, Horndean, Waterlooville PO8 9LH, United Kingdom. In these terms "we", "us" and "our" mean Frombim; "you" means the customer.
2. Eligibility
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You confirm that the information you give us is accurate and complete.
3. Products and descriptions
We take care to describe and photograph our products accurately, including materials, dimensions and care instructions. Colours may appear slightly different depending on your screen.
4. Orders
Placing an order is an offer to buy. A contract is formed only when we send you a dispatch confirmation. We may decline an order, for example if an item is out of stock, if there is a pricing error, or if we suspect fraud, and if we do we refund you in full.
5. Prices and payment
All prices are in Pounds Sterling and include VAT where applicable. The price charged is the price displayed at the time you order. Delivery is free within the United Kingdom. If a product is listed at an incorrect price due to an error, we will contact you before dispatch and give you the choice of paying the correct price or cancelling for a full refund.
6. Delivery
Delivery timings are set out in our Shipping Policy. Estimates are given in good faith but are not guaranteed. Risk in the goods passes to you on delivery.
7. Returns, refunds and cancellation
Your return, refund and statutory cancellation rights are set out in our Refund Policy, which forms part of these terms.
8. Intellectual property
All content on this site, including text, photographs, graphics, logos and layout, belongs to us or our licensors and is protected by copyright and trade mark law. You may view and print pages for your own personal use.
9. Acceptable use
You agree not to use this site unlawfully, to attempt to gain unauthorised access to it, to introduce malicious code, to scrape it systematically, or to use it in a way that damages or disrupts it for others.
10. Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded, including your statutory rights under the Consumer Rights Act 2015. Subject to that, our total liability in connection with any order is limited to the value of that order. We are not liable for indirect or consequential loss.
11. Events outside our control
We are not liable for delay or failure caused by events beyond our reasonable control, including carrier disruption, extreme weather, industrial action or supply failure.
12. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.
13. Changes to these terms
We may update these terms. The version in force when you place your order is the version that applies to that order.
Contact Us
Store Address: 71 Portsmouth Road, Horndean, Waterlooville PO8 9LH, United Kingdom
Store Email: support@frombim.com
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (GMT)
We do our best to reply to your e mail within 1 to 2 business days.